The Job in a Nutshell:

Are you looking for an exciting and rewarding career within a fast-paced and dynamic team? We’re growing and actively seeking a dedicated Lead HVAC/R Coordinator to join our team! If you have hands-on experience in refrigeration, HVAC, and maintenance services, we want you to bring your skills to our expanding operations.

As a Lead HVAC/R Coordinator, you will play a key role in installing, maintaining, repairing, and optimizing refrigeration and HVAC systems across multiple store locations. This position involves performing periodic maintenance, troubleshooting, diagnosing, and repairing rack refrigeration systems, as well as HVAC equipment. In addition to these core technical duties, you will be tasked with ordering refrigerant and tracking its usage.

Alongside routine repairs and maintenance duties, you will evaluate proposals and work orders via the ServiceChannel platform, offering informed recommendations on pricing and ordering necessary parts. This role also involves traveling to multiple locations throughout the Denver Metro and possibly out-of-state areas to conduct critical repair and maintenance work along with online/remote adjustments of refrigeration equipment.

Main Ingredients:

1. Perform installation, repair, and maintenance of rack refrigeration and standalone systems along with HVAC equipment.
2. Troubleshoot mechanical and electrical issues within refrigeration and HVAC systems to minimize downtime.
3. Adjusting refrigeration equipment settings remotely and onsite.
4. Being on call for store emergencies to make remote adjustments and advising stores and providers of the necessary steps to take to keep the system operational.
5. Review and manage work orders and proposals within the ServiceChannel platform ensuring timely and accurate updates along with real-time service approvals for providers. offering informed recommendations on pricing and necessary parts.
6. Proactively coordinate with provider account and service managers to resolve recurring or warranty related issues, driving cost savings and minimizing equipment downtime.
7. Ensure compliance with safety and EPA regulations, company policies, and industry best practices.
8. Travel to multiple locations within the Denver Metro and possibly other areas out of state to complete on-site repairs and regular maintenance.
9. Work with hand tools, digital tools, and other specialized equipment to complete repair tasks.
10. Maintain accurate records of work completed, including detailed descriptions of services rendered, parts replaced, time spent on each task, refrigerant logging and tracking, and ordering of refrigerant for locations.
11. Collaborate with the team and providers to address any equipment failures and ensure quick resolution of issues.
12. Respond to repair requests as needed to minimize disruptions to store operations.

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success:

1. Minimum 5 years’ experience as a Refrigeration and HVAC Technician or Coordinator, preferably within a supermarket or retail environment including CO2 systems required.
2. Strong understanding of supermarket rack refrigeration systems, refrigeration cases, frozen cases, standalone systems, HVAC units, and related equipment including CO2 systems.
3. Experience working with and programming Emerson controllers.
4. Experience working with HVAC systems and components with a strong understanding of Trane equipment.
5. Ability to read and interpret technical manuals, schematics, and blueprints.
6. Excellent problem-solving skills and attention to detail.
7. Ability to work independently and as part of a team.
8. Must be willing to travel to various sites within the Denver Metro area and possibly out of state.
9. Valid driver’s license and reliable transportation.
10. Excellent communication skills and customer service orientation.
11. Universal EPA Certification for Refrigerant handling.
12. HVAC/R certification

This job description is not an employment contract.  It does not guarantee a job or that the above listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Employees are required to accomplish any and all tasks assigned to them by their manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.