The Job in a Nutshell:
The {N}power Customer Service Coordinator is responsible for providing World Class customer service to all customers, visitors, vendors and employees as it relates to the {N}power Rewards Program. This position also provides administrative support to various departments in the Store Support Center.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

02/28/2025

Main Ingredients:
1. Primary contact who is responsible for ensuring customer satisfaction as it relates to the {N}power Rewards Program
2. Responds to all feedback provided about the {N}power Rewards Program with sufficient resolutions in a timely manner with primary focus on customer service
3. Assists {N}power Rewards Program Members in troubleshooting isolated issues with respect to accounts
4. Uses written, verbal, and digital communication to engage in both positive and negative user feedback
5. Anticipates customer needs with quick resolutions
6. Communicates reoccurring feedback to Senior {N}power Promotions Manager and Director of Loyalty Marketing in a timely manner with specific attention to resolving system issues
7. Partners with Senior {N}power Promotions Manager to proactively notify {N}power Rewards Program Members of relevant changes to benefits or system operation
8. Conducts leadership training on the {N}power Rewards Program to new store managers
9. Conducts {N}power Rewards Program training for new store openings and attends all new store openings, relocations and remodels
10. Creates and sends relevant {N}power Rewards Program communications to in-store Crew members
11. Provides administrative support to various departments as requested/assigned by the marketing department including, but is not limited to, copying, filing, preparing presentations, creating training tools and leading meetings

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success:
1. Minimum 2 years of customer service experience is required
2. An associate or bachelor’s degree is preferred
3. Excellent customer service communication skills to interact with internal/external customers, vendors, and outside organizations
4. Experience preferred with Natural Grocers by Vitamin Cottage policies and procedures, products, and vendors
5. Excellent written and verbal communication skills
6. Strong organization skills with astute attention to detail and ability to prioritize tasks
7. Proficient in MS Word, Excel, PowerPoint and Outlook required
8. Self-motivated with a “hands on” whatever it takes approach as it relates to the job summary
9. Ability to travel up to 10% of the time

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical and Environmental Demands:                               

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to occasionally lift or carry up to 50 lbs.
• Must have the ability to occasionally push or pull up to 30 lbs.
• Must be able to constantly use the computer for data entry and use of mouse.
• Must be able to constantly sit, use fine motor manipulations, and reach outward for the duration of the work shift.
• Must be able to frequently grip, bend, twist, and turn.
• Must be able to occasionally walk, stand, squat, kneel, and reach above chest as needed.

Environmental Requirements:

• Must be able to work occasionally with cold, heat, sharp tools and equipment, noise, contact stress, dust, fumes, and congested worksite.