Job in a Nutshell: 

The Loss Prevention Manager is responsible for reducing losses and protecting company assets through the implementation of engineered inventory control and asset protection programs, projection of impression of control, and loss incident investigation and resolution. 

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

12/23/2024

Main Ingredients:

1. Travels to stores in various markets to provide loss prevention direction, guidance, and impression of control.  
2. Provides guidance and direction to store Crews and Store Support Center departments on Safety, Security, and Loss Prevention topics.  
3. Perform in person audits, oversee the remote audit process, and communicate findings and recommendations with management and operations.  
4. Provides guidance and education to upper level and executive management on how losses occur, and how to prevent future losses from occurring. 
5. Leads LP related trainings for Store Crews, Managers, and Store Support Crew 
6. Surfaces, Investigates, and Resolves Cases of Internal and External Loss.  
7. Investigates internal theft via CCTV review, internal tips, exception reporting, and meta-data analysis.  
8. Conducts interviews as part of the investigation process.  
9. Partners with law enforcement to resolve internal theft and organized retail crime incidents. 
10. Partners with Human Resources to investigate and resolve employee incidents. 
11. Partners with Director of Safety and Security to help create, establish, and maintain loss prevention policy and procedure. 
12. Reviews company shrink, sales, and incident reports to focus shrink reduction efforts at high-risk sites. 
13. Manage Loss Prevention department email response.  
14. Maintains confidentiality of all sensitive information 

 
Supervisory Responsibilities Including: 

1. Assists with recruiting and hiring of Safety, Security, and Loss Prevention Crew. 
2. Coordinates training programs for new Crew and identifies training needs for current Crew. 
3. Strong analytical and problem-solving skills 
4. Knowledge of retail operations and loss prevention strategies and procedures 
5. Oversees the Loss Prevention mailbox and delegates workload to administrative Crew. 

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success:

1. Must have or be able to obtain a WZ certification at the time of hire. CFI preferred 
2. Minimum of 1-year previous retail loss prevention experience required 
3. Minimum 1-year multi-unit management and/or 1-year management in grocery environment preferred 
4. Minimum of 1 year of experience managing or leading direct reports 
5. Must pass a background check 
6. Familiar with exceptions reporting concepts, and how exceptions-based reporting works on a fundamental level from a POS systems 
7. Understands and maintains strict compliance with the law and NGVC policies concerning loss prevention 
8. Knowledge of progressive loss prevention methods and shrink strategies 
9. Experience developing and implementing loss prevention programs and strategies without guidance or formal programs in place. 
10. Demonstrated critical thinking and problem-solving skills 
11. Must possess a friendly and professional demeanor 
12. Must be detail oriented 
13. Able to communicate effectively both orally and in writing for the purpose of training, public interaction, and report writing 
14. Ability to maintain strict confidentiality in all situations 
15. Ability to operate surveillance equipment 
16. Able to work with minimal supervision, actively identifies and seeks out areas of opportunity 
17. Able to problem solve or troubleshoot situations 
18. Ability to work a flexible schedule. Open availability including weekends is a must 
19. Familiar with standard PCs and business software (Microsoft Word, Excel, Access, etc.) 
20. Must be able to work a rotating on-call schedule including evenings and weekends 
21. Must be able to travel for job up to 50% required 
    
    

This job description is not an employment contract.  It does not guarantee a job or that the above listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.